We value your business and your privacy.

Privacy Policy

Last updated:  November 2019

Hot Paws® recognizes that you care how information about you is collected, used and shared, and respecting your privacy is important to us. This Privacy Policy describes what information we may collect from you, how we collect that information, how we use that information, and the choices you have regarding your information. By using our website, or providing information to us in other ways, you agree to be bound by this Privacy Policy. This privacy notice discloses the privacy practices for hotpawscanada.com. This privacy notice applies solely to information collected by this website. 

Information Collection, Use, and Sharing

We may request, collect and store some or all of the following types of personal information: name, billing address, shipping address, email address, telephone number, financial and payment information, such as credit card number and expiration date, gender, personal interests, birthday, information about a third party you provide when we ship an order. We may also maintain a record of your product interests and purchases. If we have trouble processing an order, we’ll use this information to contact you.

We will not share your information with any third party outside of our organization, other than as necessary to fulfil your request—e.g. to ship an order. We are the sole owners of the information collected on this site. We will not sell or rent this information to anyone.

Common Tracking Technologies

We collect personal information about users over time and across different websites when you use this website or service. We also have third parties that collect personal information this way. To do this, we use several common tracking tools. These include browser cookies. We may also use web beacons, flash cookies, and similar technologies.

“Cookies” are small text files that a website sends to a user’s hard drive through the browser for data storage. Most browsers accept cookies automatically but allow you to disable them. By disabling or otherwise rejecting cookies, you may not be able to take full advantage of all offerings on this website. We recommend that you leave cookies “turned on” so that we can offer you a better shopping experience on this website. Usage of a cookie is in no way linked to any personally identifiable information on our site. 

We use the personal information we collect to conduct our business, communicate with you, and provide great products, services, and experiences. We, or third-party service providers we engage, may use the information to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations, to provide customer service, to respond to your comments, questions or complaints, to personalize your experiences, to analyze your preferences and shopping habits, to analyze trends and statistics, to administer and fulfill our contests and other promotions, to analyze and improve the website and our products and services, and to send you marketing communications and other information regarding our products, services, marketing, or special events. We also use your information for business purposes such as security, payment processing, analytics, operations, fraud detection, reporting, making back-ups, and legal compliance. 

We collect and store certain other non-personally identifiable information automatically whenever you interact with us. For example, we may collect your Internet Protocol (IP) address and browser information and reference site domain name when you visit this website and analyze this data for preferences, trends, and site usage statistics. We use third-party audience data (such as age, gender, and interests) to better understand and advertise to audiences that visit our website. We do not use or associate personally identifiable information with remarketing lists, cookies, data feeds, or other anonymous identifiers.  

We use third-party companies to provide Internet data hosting and to help us measure and determine how visitors use our website, as well as the effectiveness of our website and promotions in order to help us improve and optimize our website and the products and services we offer. We use this tracking technology to improve our site and the experience of our visitors:

Google Analytics: We use Google Analytics to collect information about how visitors use our website. For example, we collect the details of the site where the visitor has come from and the total number of times a visitor has been to our website.

Google Tag Manager: We use a tag management system (TMS) that allows us to update measurement codes and related code fragments, collectively known as “tags” on our website or mobile app. This enables us to safely and easily deploy analytics and measurement tag configurations from a web-based user interface.

Facebook Pixel: The Facebook pixel is code that we have placed on our website. It collects data that helps us track conversions from Facebook ads, optimize ads, build targeted audiences for future ads, and remarket to people who have already taken some kind of action on our website. It works by placing and triggering cookies to track users as they interact with our website and our Facebook ads. To adjust how ads are showcased to you, please consult the Facebook Help Center.

Interest-Based Advertising

We also use third-party companies to serve advertisements (banners or links) on our behalf across the Internet. These companies use tracking technologies (including cookies and pixel tags) to collect non-identifiable information about your visits to our website and your interaction with our products and services. We do this in order to provide tailored advertisements based on your interests and browsing of our website (remarketing) on our behalf and on behalf of other advertisers across the Internet. 

Interest-based or online behavioural advertising includes ads that are served to you after you leave our website, encouraging you to return. They also include ads we think are relevant to you based on your shopping habits or online activities. These ads might be served on websites or on apps. They may also be served in emails. We might serve these ads, or third parties may serve these ads. They might be about our products or other companies’ products.

To decide what is relevant to you, we could look at your purchases or browsing behaviours. We may look at these activities on our platforms or the platforms of others. We gather this information using the tracking tools described above. For example, we, or our partners, could look at your purchases or browsing behaviours. We might look at these activities on our platforms or the platforms of others.

Information from Other Sources

We may collect information about you from third-party sources and information that is publicly available. All information that you share about yourself, whether PII or not, in a public open forum—such as on a social network—will be considered public information for the purposes of this policy and could be used to personalize your experience. If you don’t want it to be public, please don’t post it. You are responsible for the information you choose to submit in these instances. Another example is that we may receive demographic information about you from a third party to make our services and marketing efforts more efficient and personalized for you.  

We display personal testimonials/reviews of satisfied customers on our site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at info@hotpawscanada.com.

How we share information

We do not disclose your PII to third parties, except as follows:

• After giving you notice and an opportunity to choose not to share the information;
• To companies that provide services to us or perform functions on our behalf (such as processing credit card payments or taking orders) and have agreed to use your information only for the purposes we request;
• When we believe disclosure is appropriate to comply with applicable law, legal process, and/or governmental authorities;
• When we believe disclosure is appropriate to enforce our Terms of Use and other agreements or to protect our rights, our customers, our property, our employees, or others; and
• If we are involved in a merger, acquisition, bankruptcy, partial or total sale of assets, or other corporate change.

Your Access to and Control Over Information

You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

How to Control Tracking Technologies

You may choose not to provide certain information, but then you might not be able to take advantage of certain capabilities of this website, our mobile applications, or other services we may offer. For example, you must provide certain personal information in order to place an order on or through this website. Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies. To find out more about how to enable, disable, or delete cookies from your web browser, please visit the sites All About Cookies or Your Online Choices, and Adobe.

INTERNATIONAL USER

Our digital operations are conducted in Canada. Regardless of where you live, you consent to have your personal data transferred, processed, and stored in Canada, and allow Hot Paws® to use and collect your personal information in accordance with this Privacy Policy.

This Privacy Policy was last updated in November 2019 and may be updated from time to time. Please check back periodically for further updates and changes. The most updated version will be the one that is available on this website.