We offer free shipping in Canada on all orders above $50, and a flat rate of $10 for all orders below $50.

Note: We do not ship to remote areas in Canada

We need approximately 1-2 business days to process your order at our warehouse before we begin the shipping process.

Yes, we are happy to ship Hot Paws warmth all over the world. Please consult our shipping page for more information.

Once your order ships, you'll receive an email with a tracking link to track your order.

The return agreement from a purchase in store is between you the consumer and the retailer from which you bought it from. Depending on the retailers return policy, usually you have a certain number of days within which you may exchange or return your purchase. Please contact the retailer for more information.

Please send an email to info@hotpawscanada.com with the following information:

• Order number
• Exchange or refund
• Desired item # to return/exchange
• Reason for return

We accept returns by mail within 30 days of your order date. For more details, please refer to our Returns Policy.

Look for our size charts on each product page, which provide measurments for each size or see our sizing chart page here.

All of our products come with a care label sewn inside or you can refer to the care instructions indicated on the product page. Because every product is different, please refer to this label inside the product for the best care.

Our designers are always working on new products and collections. Is there something missing from your winterwear wardrobe that could help you find your happy place? Let us know! Send an email to info@hotpawscanada.com

Many of our products are available for purchase right here on our online shop. You can also find our products at most major retailers across Canada.

The time it takes to get a particular item back in stock varies. The best thing to do is to click on the Notify Me button on the product page so we can email you when it's back in stock.

Yes, we sell both Men's and Women's sizes of gloves, mittens, headwear and snow pants.

Only one discount code can be used per order, and cannot be combined with other promotions, unless specifically indicated.

To make things fair to everyone, sales discount codes can only be applied within the timeframe of the sale.

We accept all major credit and debit cards, plus PayPal, Google Pay and Apple Pay as alternate methods

We use your email address to send updates, promotions, and information about Hot Paws products and services. We may also use your email address, or a secure encrypted version of it, to help us deliver relevant advertising through trusted advertising partners.

We do not sell your personal information. We only share information with service providers and partners who help us operate our business, communicate with customers, and deliver marketing. You can unsubscribe from our email communications at any time.

For more information about how we collect, use, and protect your personal information, please see our Privacy Policy.